Prior to Office Alternatives answering our phones, our clients called in and got a robotic phone tree system telling them to Press 1 for Richard, 2 for Sharon so and so forth. Looking back, I can see that was probably frustrating for those calling in to not get a live person, and who knows how many sales we lost because the caller got voicemail. Office Alternatives seamlessly took over our phone answering and within hours we had a professional team of highly trained, friendly receptionists answer our phones live and route our calls as the robotic phone tree system would have. Actually, even better because now we can tell the receptionist how to handle the call if we don’t want to take it right on the spot. We’ve even been able to stop calls from coming in and purposely send them to voicemail if we needed to be able to have a set of focused work hours with no interruptions to meet deadlines. There are many other benefits as well to be named. Overall, we love our phone reception at OA and feel it’s an amazing value for such a small price.
Capitas Financial Partner
Office Space onsite client