Frequently Asked Questions

Onsite Office Suite Rental FAQs

Is there a fee for parking?
No, all parking is free and there’s plenty of it onsite
Can I access my office on the weekends or at night?
Yes, as a member of Office Alternatives and an office renter, you will have a building security card to access your office day and night.
Can I use the building office address to receive mail?
Yes absolutely! That’s a perk.
Do the office rentals include administrative services?
Yes for a small fee, you may outsource your business’ administrative needs or telephone reception. A copier/printer is available pay per click
Is there a contract or lease?
No, we are month to month with a 30 day move out notice required
Are the offices furnished or unfurnished?
Mostly unfurnished yet we do have a few offices open up on occasion with furniture for an extra fee. Check with the site manager.
Is there a discount if I sign a lease?
That decision is up the site managers. Please contact our offices.
Are the offices all-inclusive?
Yes, they include internet, a phone, coffee, utilities, a receptionist up front, janitorial, pest control and more!
How much is an office?
answer depends on many factors including location, amenities such as windows, outside access doors, interior, square footage…and other factors. Call us today for a tour.

Virtual Telephone Reception Service

What’s the difference between an answering service and a virtual telephone receptionist?
Answering services are often impersonal and state “I’m just an answering service.” They are not perceived as a member of your business. At Office Alternatives, our receptionists present themselves as an extended member of your team.
What can my receptionist do?
Office Alternatives’ receptionists answer your company’s calls with the desire to delight and wow your clients. They can answer the calls within 4 rings, connect calls to you and your staff as directed (Cell, Voicemail, Another number), take messages, screen your calls, return calls on your behalf, answer some common questions your company gets, and take messages to email or text you.
What number do you use? How does it work?
You can forward your company phone number to Office Alternatives (usually*87), port your number to us, or we can give you a phone number, including a matching 800# for a low price.
How long does it take to get setup?
Once setup, we start answering calls within hours for your business and handling the calls as directed.
Is there a contract?
No, our services are month to month
How do you answer the calls if you’re virtual?
Typically, the call is answered by a virtual receptionist with a greeting you choose or a standard greeting. The receptionist asks for the caller’s name and reason or calling.

The receptionist contacts you or your team members as directed. You will know it’s one one of your OA answered calls by seeing our name as the caller ID. You can then screen the call and ask the receptionist to redirect it to another team member, your voicemail, take a message etc. If accepting the call, the call is transferred immediately.

If you decline the call, the receptionist handles as you direct.

How do you know if I am available to take calls?
You can update your status daily even hourly by calling us or emailing us any time during the work day or keep a standing set of instructions on file with us
Does Voicemail come with this service?
Yes, we can assign you your own VM box and even email you the file to play.
What if I have two businesses? Can they share the service?
Yes as long as your greeting can remain simple enough to state and your calls easy to handle
Do you handle NON-New Mexico businesses?
Yes we can handle any reception service for any US Business, 8-5pm

Virtual Office/Mail FAQ’s

What is meant by “Virtual office?
A virtual office or also known as Virtual Services, gives businesses that usually work-from-home or on the road a physical address and office-related services without the overhead of a long lease and administrative staff. With a virtual office, employees can work from anywhere but still have things like a professional mailing address, phone answering services, meeting rooms, and administrative services.
Why get Virtual Mail versus a PO Box?
Using Office Alternatives’ address as your business address has several advantages. First you are able to have our Class A Professional Office building pull up when someone types your business name or finds into Google or other search engines instead of your personal home or a PO Box. This gives your business a professional image. Secondly, many advertising sites and Google, will not allow you to use a PO Box thus you will end up using your personal home address regretfully. Lastly, having a professional place to receive important mail and packages ensures these items are safe and secure. Nowadays with theft and fraud, this option provides peace and security.
Do I get an assigned PO Box Number?
Yes and No. As a virtual office/mail client, you use our building address with no box publicly. Internally, we sort and deliver your mail to our internal “box” whereby you have keys and can access your box 24/7.
What if I cannot check my mail?
Just call or email us. We can check your mail and email you the contents. You also have the option of paying to forward your mail
Is there a limit to the number or size of packages I receive?
We encourage customers to limit large packages such as furniture, large printers and equipment. We are not set to receive such items and they could incur at extra charge. We also charge $3 per day for each large package left after three days.
Can I leave items for my customers to pick up at your office?
Yes! We have many customers who use our office reception as a mediator to leave items for their clients to pickup. We charge a small administrative fee for this service.
Are you a commercial agent for the US Postal Service?
Yes we are.
Can I use your professional address to register my LLC?
We do sell an LLC registered agent service on top of the virtual mail package for a nominal fee.
What is the cancellation policy?
We require a 30-day written (email) notice to cancel services.
What happens when I cancel my service?
Your mail will not be forwarded. You can pay a low fee to have us hold it until all critical business interactions have your updated address. If not, the mail is returned.

Meeting/Conference Room Rental FAQ’s

How much does it cost to rent a conference room?
Office Alternatives has day offices and small conference rooms for as little as $10 per hour for members. We also have medium and large board rooms and a training room.
How do I reserve an hourly space?
As a member, you may call us, email us or reserve using the Member Portal from our website. If you’re not a member, you may call or email us directly and we will gladly book your space for you.
Can I rent hourly space long-term such as a full week or month?
Yes, we have clients who need the space for a week to four weeks at a time and have rented our hourly space. Contact us today to discuss your needs
Do you have projectors or flat panel screens?
Both locations have projectors and some of our hourly rooms have flat panels to plug directly into.
What is your cleanliness procedure between rentals?
All of our rooms are sanitized with commercial sanitizer between renters.
Can you accommodate off-hours such as early morning, evenings, or weekends?
Yes, with pre-arrangement and an extra service charge, we can make arrangements off-hours.

Training Room Rental FAQs

How many people can the training room hold?
Great question. The room can hold up to 35 theater style chairs beside each other without tables. Depending on the configuration needed with tables, we accommodate up to 20 comfortably with space.
Can you accommodate catering for my event?
Yes, we offer private coffee and tea service, snack packs and can arrange boxed lunches for your event.
Can you accommodate off-hours such as early morning, evenings, or weekends?
Yes, with pre-arrangement and an extra service charge, we can make arrangements off-hours.

Coworking/Wi-fi Lounge FAQs

Do both locations have a coworking space?
No, only our West side location has a coworking lounge.
Is there a fee for using the coworking space?
It depends. The space is free for onsite office members to use and we offer packages based on the client’s needs to access the space so many hours per week, month etc. Discuss with the Site manager what is available to you today.
Can I access the coworking space 24/7.
Depending on your business need, we have made specialized passes that authorize access of the space during off hours. Discuss with the Site manager at that location.
Do you have food and drinks at the Coworking lounge?
We have coffee and filtered water free of charge.
How we works

As Simple As 1,2,3

Testimonial

What Our Clients Are Saying!

Lightwork Digital Influence

When a potential web development client suggests we meet at a coffee shop, it really gets their attention when I suggest we meet at my office... and ask if they prefer east or west of the Rio Grande.

Corazon Events

One of the great things about Office Alternatives is that the entire staff is very amicable – you can always count on the staff to greet you and your visiting clients with a smile.

Montgomery Dillavou, CPA

Office Alternatives at Lang, the Plaza Paseo Buildings offers my CPA Firm the professional atmosphere I require. The location can't be beat; Clients from the west side as well as all of Albuquerque have an easy time getting here. There are several reasons I've been here for 10 years: clients are greeted warmly upon arrival, great conference rooms to use along with a beautiful building just to name a few.”

Leah Zehnder
Leah’s Wax and Lash

“I moved into Office Alternatives in April and have been so pleased with my decision. The attention to detail that the office manager Christine and receptionists Toni and Faith give is amazing! I moved into an established well-oiled machine and plan on staying for a while.”

Osceola Energy

Office Alternatives provides excellent customer service and were very responsive to not only our needs, but our customers as well.

Homestart

Office Alternatives allows for flexibility and lower overhead costs, which are important to our company’s success. The money we save helps us pass on savings to our clients.

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