No more missed sales or opportunities
89% of Customers will not leave a message or call back if their calls are not answered live!
Receive calls on your terms!
But you’re not tethered to your desk phone anymore! Our service promotes you being able to work from ANYWHERE! You receive calls where you’d like all seamless to the customers’ eyes.
Take calls you want when you want to
Office Alternatives Virtual Telephone Reception service is one of the tools allowing business owners to run their business effectively. Our service discreetly allows for you to screen calls without appearing to screen calls. No more sending clients to voicemail and possibly offending them. Now a polite receptionists states you’re in a meeting and will call them back in the morning.
Our Virtual service assures that all customers will connect immediately with a live person. You receive calls when you want to, return calls when you’re ready, and stay up to date with messages and transcribed voicemails through your email or text messages
Here’s what OA’s Virtual Telephone Reception plan can do for you:
- Allows you to decide when you want your phone answered for you– customized handling
- Delight your Customers - Your customers connect immediately with a live person Monday-Friday, 8-5pm
- Customizable preferences for forwarding messages
- Answering customer questions for you in an accurate and timely manner
- Google calendar scheduling option – Have our professional staff handle your schedule as you see fit
- Dedicated phone number/800 number – optional
- Company voicemail box with Voicemail to email or text functionality
Types of clients benefiting from virtual telephone reception services:
Labor & Service industry– plumbing, carpet cleaning, HVAC, electricians, roofing, paving, painting, mobile mechanics, mobile auto detailers, and more.
Professional– attorneys, CPAs, financial advisors, insurance agents, mortgage brokers, staffing agencies, business consultants, and more.
Solopreneurs/Independents– photographers, web developers, marketing, communications, therapists, coaches, musicians, and more!
Telephone Reception service, up to 100 calls, $1.50 per call overage $99 monthly and a one-time setup fee of $49
“I Can Have It All” Package – $150 monthly includes the Telephone Reception service, up to 100 calls, $.99 per call overage and virtual mail, as well as discounted conference room and meeting space. A one-time setup fee of $49 is required.
What’s the difference between an answering service and a virtual telephone receptionist?
Answering services are often impersonal and state “I’m just an answering service.” They are not perceived as a member of your business. At Office Alternatives, our receptionists present themselves as an extended member of your team.
What can my receptionist do?
Office Alternatives’ receptionists answer your company’s calls with the desire to delight and wow your clients. They can answer the calls within 3 rings, connect calls to you and your staff as directed (Cell, Voicemail, Another number), take messages, screen your calls, return calls on your behalf, answer some common questions your company gets, and take messages to email or text you.
What number do you use? How does it work?
You can forward your company phone number to Office Alternatives (usually*87), port your number to us, or we can give you a phone number, including a matching 800# for a low price.
Once setup, we start answering calls within hours for your business and handling the calls as directed.
Is there a contract?
No, our services are month to month
How do you answer the calls if you’re virtual?
Typically, the call is answered by a virtual receptionist with a greeting you choose or a standard greeting. The receptionist asks for the caller’s name and reason or calling.
The receptionist contacts you or your team members as directed. You will know it’s one one of your OA answered calls by seeing our name as the caller ID. You can then screen the call and ask the receptionist to redirect it to another team member, your voicemail, take a message etc. If accepting the call, the call is transferred immediately.
If you decline the call, the receptionist handles as you direct.
How do you know if I am available to take calls?
You can update your status daily even hourly by calling us or emailing us any time during the work day.
Does Voicemail come with this service?
Yes, we can assign you your own VM box and even email you the file to play.
What if I have two businesses? Can they share the service?
Yes as long as your greeting can remain simple enough to state and your calls easy to handle
Do you handle NON-New Mexico businesses?
Yes we can handle any reception service for any US Business.
4801 Lang Ave NE Suite 110
Albuquerque, NM 87109
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©2019 Office Alternatives
6300 Riverside Plaza NW, Suite 100
Albuquerque, NM 87120